Resident & Client Rights
Every person we serve has the right to be treated with dignity, respect, and kindness. These rights apply to all residents and clients of Helping Hands Senior Care and are provided in addition to any rights under state or provincial law.
Dignity and respect
You have the right to:
- Be treated with courtesy, respect, and consideration for your privacy and individuality
- Be free from physical, verbal, sexual, and emotional abuse, neglect, and financial exploitation
- Be free from physical and chemical restraints not required to treat a medical condition
- Practice your religion and cultural traditions, or choose not to
- Receive care without discrimination
Choice and participation
You have the right to:
- Take part in planning your care and be informed of changes in advance
- Make your own choices about daily routines, activities, and personal appearance
- Refuse care or services, and be told what may happen if you do
- Choose your own physician, pharmacy, and other providers
- Have a family member or legal representative take part in decisions, as you choose
Information
You have the right to:
- Receive a written agreement describing services, fees, and policies before care begins
- Receive at least [30] days’ written notice of rate changes, unless state law requires otherwise
- Know the names and roles of staff providing your care
- Review your own records
Privacy and personal property
You have the right to:
- Privacy in personal care, communications, and visits
- Confidentiality of your personal and health information
- Keep and use personal belongings, as space and safety allow
- Manage your own finances, or choose someone to help
Community and visitors
You have the right to:
- Receive visitors of your choosing, at reasonable hours
- Communicate privately by phone, mail, and electronic means
- Take part in social, family, and community activities
Moving out or ending services
You have the right to reasonable written notice before a discharge, transfer, or end of services, except in an emergency, and to be told the reason and how to appeal, as required by state or provincial law.
Voicing concerns
You have the right to raise concerns or complaints without fear of retaliation, and to have them addressed promptly.
Contact: support@helpinghandsseniorhomecaresvcs.com
A printed copy of these rights is available at our office or on request.
